Client Success Manager – CEE

Delve Deeper! Join one of Inc 5000’s fastest-growing companies as a Client Success Manager. A top-rated Google Marketing Platform Partner, DELVE is an expert in site-side analytics, digital campaign management (programmatic, SEM, social), and advanced marketing science. With rapid growth on the CEE market, we are looking for a confident strategic thinker, problem solver and extremely organized person to manage our clients and support internal teams to reach collective goals.

Responsibilities:

  • support clients through transformational change by assisting in driving the approach and execution of digital and cloud strategies
  • organize and project manage client engagements
  • work with DELVE experts to strategize, project manage and support digital media and cloud strategies and initiatives
  • run internal status meetings and collaborate closely with Delivery teams to solve issues, maintain project status and ensure projects stay on track.
  • support strategic partnerships (like Google)
  • contribute to the direction of our client success practice through exceptional client service delivery and support of business development efforts
  • maintain client status documents, project trackers, organizational documents, ect.
  • develop and present client decks to communicate key project details and results
  • manage Salesforce account to track client upselling opportunities

Requirements:

  • 4+ years of business experience supporting and executing strategies; 2+ years of experience within the digital media ecosystem
  • demonstrated experience and understanding of digital media (including, but not limited to, programmatic, SEM, social, CTV, ect); comfortable discussing media strategies and results
  • strong project management, and account management skills
  • experience working directly with client to support initiatives and drive success
  • collaborative nature – comfortable working with multiple teams within an organization
  • strong interpersonal and communication skills including the ability to present
  • detailed oriented nature, with the ability to handle multiple projects at once
  • innate problem solving skills and ability to grow and thrive in a flexible, fast-paced and collaborative culture
  • comfortable transitioning between strategic and execution responsibilities
  • experience with project management tools (Jira, Wrike, ect) – Preferred not required

What DELVE Can Offer You:

  • Ownership of your work, responsibility to make things happen and the opportunity to make a real difference
  • A fast-paced and exciting global business environment in the advertising technology sector
  • A competitive salary and opportunities to grow while working for one of the most advanced advertising consultancies in the region
  • 1-2 work from home days per week & flexible working hours as needed (all employees are required to work from home during the COVID-19 pandemic until it is safe to return back to office)

 



Click the button above or email your resume to hr@delvedeeper.com.