23 Mar Remaining Accountable To Our Community: What We’re Doing In Response To COVID-19
During unprecedented times, we want to remain transparent and candid with our audience about how we’re dealing with COVID-19. We commit to remaining accountable to our customers, employees, and communities during this crisis, and we also commit to contributing in an open and transparent way to the developing conversation. DELVE released the following to current customers and partners.
Remaining Accountable To Our Community: What We’re Doing To Respond Responsibly To COVID-19
Boulder, CO – March 23, 2020 – DELVE
To all DELVE Customers & Partners,
Transparency, accountability, and trust are the cornerstones of all strong partnerships. For the last 12 years, DELVE has built itself on a strong commitment to these values, delivering to our customers and partners honest, collaborative service, and remaining accountable to helping you drive revenue growth with world-class marketing & analytics programs.
Thank you sincerely for your ongoing partnership.
The COVID-19 crisis is causing a lot of uncertainty right now. As we weather the COVID-19 crisis together, I want to share with you the steps we’re taking at DELVE as a supportive and accountable partner.
On Tuesday, March 10, 2020, DELVE implemented four key precautionary measures:
– We mandated a global work from home policy until further notice to support the safety and health of all DELVE team members. We are fortunate to be a digitally-enabled company and have set all team members up with the technology and resources required to continue delivering world-class service from the security of their own home.
– We postponed all business travel and moved all scheduled in-person meetings to video conferencing until further notice. We have also requested that all DELVE employees postpone any non-emergency personal travel and avoid attending all voluntary social events until further notice.
– We reviewed and updated our resource redundancy plan. Each DELVE employee is tied to a primary, secondary, and tertiary substitute resource in the unlikely event that one of our team members becomes ill. Substitutes are distributed amongst our global offices, and all substitutes are briefed daily on account status and timelines.
– We deployed our crisis management team full time. This team is tasked with keeping a close eye on global, national, and statewide recommendations and policy. This team meets every morning and is in constant communication with other industry leaders and political representatives to facilitate immediate responsiveness as this global situation evolves.
DELVE is operating at full capacity with no interruption to services. We will continue to remain proactive in our situation management, and we will continue to prioritize our accountability to you – our customers and partners – and our commitment to exceeding your company goals. Times are uncertain, but this unknown gives us all an opportunity to reaffirm our values, amplify our commitments, and strengthen our relationships.
We are here for you 24/7 across our global offices, and I encourage you to reach out to your engagement consultant and media, analytics, and data science teams with any questions or concerns.
We are also personally available and would love to speak with you directly. Please email our leadership team at email@example.com.
Please stay healthy, safe, and remember to breathe. We’re in this together, and we will get through this together.
All the best to you, and thank you again for your ongoing partnership.
Greg Sobiech Founder & CEO
You can also read our suggestions for how to guide your marketing team through the COVID-19 crisis, and connect with us on Facebook, Twitter and LinkedIn for any updates as we closely monitor the rapidly changing environment surrounding COVID-19